The client service desk offers a one stop query logging and diagnostics environment for many of the day-to-day problems encountered by retailers in the card transaction processing cycle e.g. PIN pad problems, router/communication failures, transaction queries.
Excellence is ensured through technology and prompted by factors such as interface changes, technology changes, hardware independence, new business requirements and regulatory requirements.
POS developers and integrators can access Nomad's excellent support through design queries and suggestions, integration assistance, testing and qualification and pre-installation facilitation.
To download a new integration requirements form click here. Completed forms may be emailed to nomad@bankservafrica.com.
Clients are advised of any problems via SMS notification.